Shipping policy

Processing Times

All orders will be processed within 5-7 business days. If you have a very large or bulk order, the processing time will be longer. Please allow for longer processing times around the busy holiday season. We will get all orders out as fast as we possibly can in a timely manner. If you have an inquiries or concerns, please feel free to email simplyleighannes@gmail.com.

Damages

Once the item is handed off to the carrier, we are not responsible for damages, delays, or errors made in shipping. Each item is packaged securely, and you will be provided a tracking number for each order. Email us at simplyleighannes@gmail.com, within 5 days of delivery, with the order number, photo of the damage, and a brief explanation of the issue. We will get back to you as soon as possible to resolve the problem. If the item is damaged, we will offer a replacement if the item is in stock. If the item is no longer in stock, you will be refunded minus the shipping. 

Lost / Stolen Packages

Additionally, we are not liable for items lost in the mail as orders are tracked to the address provided. You are responsible for filing a lost package claim. However, we will work with you to best resolve the issue. Rest assured that this is not common, and your satisfaction is our top priority. We will do everything we can to help you. 

Shipping Address / Return To Sender

If you provide the wrong address and fail to contact us before the piece is shipped, you will be responsible for any extra costs or shipping fees to get the item to you. If a package is sent back to us due to a wrong address, we will reach out to you via email. A refund will not be guaranteed. Contact us right away to adjust your address at simplyleighannes@gmail.com.

International Orders

Simply Leighannes is not responsible for any international duties, taxes, or fees charged.

By shopping at Simply Leighannes and hitting the checkout button, you are agreeing to our shop policies. All sales are final, and shipping fees are non refundable! Please double check your information as we are not responsible for customer input error.